Notice regarding product updates and documentation discrepancies
Through our commitment to continuous improvement, we regularly enhance and update our product. If you notice any differences between the information in this Portal and our live system, rest assured that these are due to ongoing updates. For clarification or assistance, please open a ticket below. Our dedicated team is ready to promptly address your inquiries and provide support to resolve any concerns. Thank you for choosing our services.
Ask for help and general support
Required fields are marked with an asterisk*
{"xsrfToken":"0f8e21d0108352952d130231b131721c49fb0992_lout","branding":{"id":"10","key":"bpb","name":"BUGS & GENERAL SUPPORT","portalBaseUrl":"/servicedesk/customer/portal/10","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/10/14","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5f1dda9e-a7e3-4dfe-a586-f875dc9eb470/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyOGViNmY5MC0xMGYyLTQwNDgtYWM0Zi0xZTEzOWU4MGI2MDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVmMWRkYTllLWE3ZTMtNGRmZS1hNTg2LWY4NzVkYzllYjQ3MCI6WyJyZWFkIl19LCJleHAiOjE3NTY2NDI1MTUsIm5iZiI6MTc1NjY0MTkxNX0.Sd-OiumgWk8nGJH8sF-VWBolPhx34mN0op1OP66USO4&client=28eb6f90-10f2-4048-ac4f-1e139e80b606&mode=fit","logoId":"5f1dda9e-a7e3-4dfe-a586-f875dc9eb470","isLogoAvailable":true,"helpCenterTitle":"Welcome to nnamu Help Center!","sharedPortalName":"nnamu Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to nnamu Help Center!","sharedPortalName":"nnamu Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a74b17c7-c964-429a-8c47-9b88f9a96282/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyOGViNmY5MC0xMGYyLTQwNDgtYWM0Zi0xZTEzOWU4MGI2MDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE3NGIxN2M3LWM5NjQtNDI5YS04YzQ3LTliODhmOWE5NjI4MiI6WyJyZWFkIl19LCJleHAiOjE3NTY2NDI1MTUsIm5iZiI6MTc1NjY0MTkxNX0.p2d3XR_dC9zhvG2SVDfDXyD4oTK5Zx-wGqHAA9Fpr3s&client=28eb6f90-10f2-4048-ac4f-1e139e80b606&height=300&mode=fit","bannerMediaApiFileId":"a74b17c7-c964-429a-8c47-9b88f9a96282","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#000000","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"10","key":"bpb","projectId":10056,"serviceDeskId":10,"name":"BUGS & GENERAL SUPPORT","description":"<p>Here you can raise requests, report bugs or seek for general support!</p>","portalBaseUrl":"/servicedesk/customer/portal/10","reqTypes":[{"id":"95","name":"Ask for help and general support","descriptionHtml":"","callToAction":"Ask for help and general support","introHtml":"<p>If you have questions about product functionalities or require general support on nnamu.negotiations, choose this option to seek assistance and address other high-level inquiries.</p>","icon":10549,"iconUrl":"https://helpdesk.support.nnamu.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[24],"key":""},{"id":"97","name":"Report an incident or a bug","descriptionHtml":"","callToAction":"Report an incident or a bug","introHtml":"<p>If you encounter any issues, please report them to us through this form, and we will promptly work to resolve them and restore full functionality.</p>","icon":10521,"iconUrl":"https://helpdesk.support.nnamu.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[24],"key":""},{"id":"98","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://helpdesk.support.nnamu.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"96","name":"Leave a feedback/recommendation","descriptionHtml":"","callToAction":"Leave a feedback/recommendation","introHtml":"<p>If you identify opportunities for improvement, let us know here! We are receptive and committed to enhancing our services.</p>","icon":10539,"iconUrl":"https://helpdesk.support.nnamu.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""},{"id":"99","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://helpdesk.support.nnamu.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"100","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://helpdesk.support.nnamu.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"101","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://helpdesk.support.nnamu.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"102","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://helpdesk.support.nnamu.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""}],"reqGroups":[{"id":24,"name":"General"}],"orderMapping":{"24":[97,95]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":10,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BPB","userLanguageHeader":"Notice regarding product updates and documentation discrepancies","userLanguageMessageWiki":"<p>Through our commitment to continuous improvement, we regularly enhance and update our product. If you notice any differences between the information in this Portal and our live system, rest assured that these are due to ongoing updates. For clarification or assistance, please open a ticket below. Our dedicated team is ready to promptly address your inquiries and provide support to resolve any concerns. Thank you for choosing our services.</p>","defaultLanguageHeader":"Notice regarding product updates and documentation discrepancies","defaultLanguageMessage":"Through our commitment to continuous improvement, we regularly enhance and update our product. If you notice any differences between the information in this Portal and our live system, rest assured that these are due to ongoing updates. For clarification or assistance, please open a ticket below. Our dedicated team is ready to promptly address your inquiries and provide support to resolve any concerns. Thank you for choosing our services.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyOGViNmY5MC0xMGYyLTQwNDgtYWM0Zi0xZTEzOWU4MGI2MDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDU2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTY2NDMxMTUsIm5iZiI6MTc1NjY0MTkxNX0.MdnBWBXFJrKlBftF08HJkCF_muIPn-ra-W483i-JOew","targetCollection":"upload-project-10056","endpointUrl":"https://api.media.atlassian.com","clientId":"28eb6f90-10f2-4048-ac4f-1e139e80b606","tokenDurationInMins":20}},"reqCreate":{"id":95,"projectId":10056,"issueType":{"id":"10009","name":"Support"},"form":{"name":"Ask for help and general support","descriptionHtml":"","callToAction":"Ask for help and general support","intro":"<p>If you have questions about product functionalities or require general support on nnamu.negotiations, choose this option to seek assistance and address other high-level inquiries.</p>","instructions":"","icon":10549,"iconUrl":"https://helpdesk.support.nnamu.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Title","description":"Provide a concise and descriptive title for your question on the product. This should briefly summarize the topic to help us identify and prioritize it effectively.","descriptionHtml":"<p>Provide a concise and descriptive title for your question on the product. This should briefly summarize the topic to help us identify and prioritize it effectively.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"In this field, please provide a detailed explanation of your question. Include any relevant information such as the context of your inquiry, specific features or aspects of the product you are referring to, and any related observations. The more information you provide here, the easier it will be for our team to understand and address your concerns.","descriptionHtml":"<p>In this field, please provide a detailed explanation of your question. Include any relevant information such as the context of your inquiry, specific features or aspects of the product you are referring to, and any related observations. The more information you provide here, the easier it will be for our team to understand and address your concerns.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"If applicable, you can attach relevant files, screenshots and any additional materials that may help illustrate your question.","descriptionHtml":"<p>If applicable, you can attach relevant files, screenshots and any additional materials that may help illustrate your question.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/10/create/95","requestValidateBaseUrl":"/servicedesk/customer/portal/10/validate/95","calendarParams":{"firstDay":0,"date":"2025-08-31T14:05:15+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyOGViNmY5MC0xMGYyLTQwNDgtYWM0Zi0xZTEzOWU4MGI2MDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDU2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTY2NDMxMTUsIm5iZiI6MTc1NjY0MTkxNX0.MdnBWBXFJrKlBftF08HJkCF_muIPn-ra-W483i-JOew","targetCollection":"upload-project-10056","endpointUrl":"https://api.media.atlassian.com","clientId":"28eb6f90-10f2-4048-ac4f-1e139e80b606","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}